Privacy policy

WHAT YOU CAN EXPECT FROM US

We respect your privacy rights and protect all online visitor personal information. We work hard to ensure that Undercover only uses your information in the ways that you have agreed. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and is part of our Terms and Conditions. If you are under 18, we require that you inform a guardian or parent regarding the Undercover privacy policy before ordering online.

Personal data will be processed:

  • Lawfully

  • Fairly

  • Transparently

HOW WE USE INFORMATION

When you place an order with us we require certain information, such as personal details, order, address(es) and payment particulars, so that we can process your transaction and deliver your goods. In order to give our customers the best possible service, we may at times ask for other details, for example, product size and category preferences, age and any special dates (such as birthday). This is entirely voluntary and we only use this information for profiling and marketing purposes.

You can choose to sign up for our regular email newsletter and to receive other marketing communications from us via email. We will only send you marketing communications if you have agreed to this.

 

We are always interested in improving and developing our website and may contact you requesting feedback regarding your online experience. For quality control and training purposes, we may monitor or record your communications with us. This information will only be kept for as long as is reasonably necessary for these purposes.

 

We may use information collected about you in the following ways:

  • In order to process your order and deliver your purchases we may have to pass your information to some of our service providers, such as, our order dispatch service and our delivery company. Our courier company will be informed of your telephone number as they may wish to contact you by phone or text message to update you on the delivery date and time of your order. Any details passed on to these third parties will only be used in the prescribed way and cannot be used by these companies in their own right.

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.

  • To provide you with information, products or services that you request from us or which we feel may interest you.

  • To carry out our obligations arising from any contracts entered into between you and us.

  • To inform you of any special offers, competitions and promotions.

  • To send you catalogues or other marketing material.

  • In certain circumstances we may need to use your information in the detection or prevention of fraudulent activity. This may involve disclosing your address and postcode details to check against IMRG Security Alert or any other Fraud Prevention Scheme.

  • We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them. Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

THIS WEBSITE USES REMARKETING

This website uses various remarketing services to advertise on third party websites to previous visitors to our site. This could mean that we advertise to previous visitors who haven’t completed a task on our site for marketing purposes.

This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the undercoverliving.com website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google. It connects the activity of undercoverliving.com with the Adwords advertising network and the Doubleclick Cookie. 

 

PERSONAL INFORMATION

The personal information which we hold will be held securely in accordance with our internal security policy and the law. Access to customer account information is limited to staff who require immediate access to process orders. We use full login and password controls to protect the information held. Our site uses secure server software to protect your information. All information is encrypted and protected in accordance with the law.

The transmission of information via the internet is however not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission is at your own risk.

 

DISCLOSURE OF YOUR INFORMATION

We will not pass your information to any third parties outside of UC Living Ltd, except where required to do so as a part of the sale, disposal or transfer of our business, in whole or in part.

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions; or to protect the rights, property, or safety of Undercover, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. You can exercise the right at any time by contacting us or by unsubscribing from our email newsletters. You have the right to access information held about you. Your right of access can be exercised in accordance with the Act.

 

CONTACT US

Should you wish to gain a copy of the personal information we hold on you please contact us on shop@undercoverliving.com. We welcome your questions, comments and requests regarding our Privacy Policy. If you need more information about our privacy policy or if you need assistance unsubscribing from our email newsletters and/or catalogues, please send us an email.

ADDRESS

UC Living Ltd, 71 Central Street, London EC1V 8AB

 

Cookie Policy

 

SUMMARY

This cookies policy explains what cookies are and how UC Living Ltd (“we”, “us” or “our”) uses them on www.undercoverliving.com (our “platform”). We encourage you to read the policy in full so that you can understand what information we collect using cookies and how that information is used.

 

WHAT ARE COOKIES OR SIMILAR TECHNOLOGIES?

Cookies (or similar technologies) are text files, containing small amounts of information, which are downloaded to your browsing device (such as a computer or smartphone) when you visit a platform. Cookies can be recognised by the platform that downloaded them — or other platforms that use the same cookies. This helps platforms know if the browsing device has visited them before.

 

WHAT ARE COOKIES USED FOR?

Cookies do lots of different jobs, like helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies can also help ensure information and advertising you see online is more relevant to you and your interests.

 

WHAT TYPES OF COOKIES ARE USED BY UNDERCOVER?

The types of cookies used on our website can generally be put into one of the following categories: strictly necessary; analytics; advertising; and social media. You can find out more about each of the cookie categories below.

 

Strictly Necessary Cookies

These cookies are essential to make our website work. They enable you to move around the website and use its features. Without these cookies, services that are necessary for you to be able to use our website cannot be provided.

Analytics Cookies

These cookies collect information about how people are using our website, for example, we use Google Analytics cookies to help us understand which pages are visited the most often, how people are moving from one link to another and if they get error messages from certain pages. Overall, these cookies provide us with analytical information about how our website is performing and how we can improve it. 

Advertising Cookies

These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and this information may be shared with other organisations such as advertising partners. This means after you have been to our website you may see some advertisements about our services elsewhere on the Internet.

Social Media Cookies

In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our website may contain tools or applications that are linked to third party social media service providers such as Facebook or Pinterest. Through these tools or applications the social media service provider may set its own cookies on your device. We do not control these cookies and you should check the social media service provider’s platform for further details about how they use cookies.

HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?

The length of time a cookie will stay on your browsing device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.

 

FIRST AND THIRD-PARTY COOKIES

“First party cookies” are cookies that belong to us and that we place on your device. “Third-party cookies” are cookies that another party places on your browsing device when you visit our website. You should check the third party’s website for more information about how they use cookies.

 

HOW TO MANAGE COOKIES FROM THIS WEBSITE

You can usually use the browser that you are viewing this website through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the website and other parts of the website may also not work properly.

You can find out more information about how to change your browser cookie settings at www.allaboutcookies.org.

Some third parties may use Advertising Cookies to help gather information about your browsing activity so that they can deliver advertising to you that is relevant to your interests. The advertising industries in EU have developed schemes to help you opt-out of receiving cookies used for these purposes. You can find out more about the EU scheme from www.youronlinechoices.eu.

 

CHANGES

Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes.

 

Questions

Questions, comments and requests regarding this Cookies Policy are welcome and should be addressed to hello@undercoverliving.com