FAQs

About Undercover

 

WHAT MATERIAL IS UNDERCOVER MADE FROM?

Undercover is made from 50% TENCEL™ and 50% cotton. TENCEL™ is made from wood fibres and is produced in a closed loop system which means any solvents used are recycled. The fibre received the "European Award for the Environment" by the EU. It’s really soft and considered more breathable than cotton alone.

WHAT THREAD COUNT DOES UNDERCOVER HAVE?

Our products have a thread count of 300. Read our perspective on thread counts on our here

WHERE IS UNDERCOVER MADE?

Undercover is made at a family owned factory in the north of Portugal. The factory is Oeko-Tex standard 100 certified.

 

Care information

 

HOW SHOULD I WASH AND DRY MY BEDDING?

Machine wash in warm water (up to 40°C) and tumble dry on low or medium. Iron on medium. Don’t bleach and don’t dry clean. 

HOW DO I MAKE MY BEDDING LAST LONGER?

Our fabric is woven to be resistant to wear and pilling. We recommend that you avoid harsh detergents with brighteners and never use bleach as these could damage the fabric. Make sure you don’t wash Undercover sheets at a high temperature.

DO UNDERCOVER PRODUCTS WRINKLE?

Yes. That’s because we don’t add polyester or artificial anti-wrinkle treatments that damage the fabric. Wrinkles are not a sign of poor quality, they are an inherent feature of natural, good quality fabrics. You can iron your sheets with steam to remove wrinkles or and hang and line dry as soon as they've finished washing. Leaving sheets in the washing machine while damp or wet sets the creases.

WILL THE COLOURS IN THE REVERSIBLE STYLES BLEED? 

Nope. Our products are dyed and manufactured to the highest standards and the duvet covers can be washed safely without colours bleeding. Just make sure you don't wash above 40 degrees Celsius and don't use bleach. 

 

Shipping & Returns

 

WHERE DO YOU DELIVER?

Bed sizes vary from country to country so please check before ordering. See our shipping page for more information on which countries we currently ship to.

HOW LONG DOES SHIPPING TAKE?

Please check our shipping page for estimated delivery times.

WHAT'S YOUR RETURNS POLICY?

We hope you love your Undercover bedding but will refund or exchange items within 30 days of purchase (excluding shipping fees, customs and taxes). Please see our returns page for more information.